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DTSTART;TZID=America/New_York:20250401T120000
DTEND;TZID=America/New_York:20250401T124500
DTSTAMP:20260923T123420
CREATED:20250320T222406Z
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SUMMARY:How to use the Delight Grid to create emotional attachment to products
DESCRIPTION:[URL of this listing: https://usercalendar.com/event/how-to-use-the-delight-grid-to-create-emotional-attachment-to-products/] \n\n\n\nWant customers to love your product – and keep coming back? 💡 \n\n\n\nYou’ve probably heard of the Kano Model—the go-to framework for classifying features into Must-haves\, Performance boosters\, and Delighters. And let’s be real\, it’s the Delighters that set great products apart. But here’s the big question: \n\n\n\n👉 Which Delighters should you build to create deep emotional connections with your users? \n\n\n\nTo answer this\, I’ll be joined by Nesrine Changuel\, the creator of the Delight Grid 🎯. Her framework helps product teams strike the perfect balance between functional and emotional motivators. As a former Google & Spotify product manager\, she knows exactly how to build features that don’t just work—they wow. \n\n\n\nAgenda \n\n\n\n1. The Kano Model & why Delighters matter2. How functional & emotional motivators shape user attachment3. A deep dive into the Delight Grid4. Q&A – your chance to ask Nesrine anything! \n\n\n\nKey Learnings \n\n\n\nNesrine will share a powerful framework to help you prioritize Delighters and build a portfolio that keeps users hooked. \n\n\n\nAbout Nesrine \n\n\n\nCurrently the Career Lab Director for the Product Management track at ESSEC Global MBA\, Nesrine has worked on products like Google Meet or Spotify’s video features\, thereby bringing video podcasts to millions. She’s also been a lecturer at INSEAD and Product School\, guiding the next generation of product leaders. \n\n\n\nRegister for free!
URL:https://usercalendar.com/event/how-to-use-the-delight-grid-to-create-emotional-attachment-to-products/
LOCATION:Remote
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://usercalendar.com/wp-content/uploads/2025/03/Copy-of-newsletter-19.png
ORGANIZER;CN="Airtime":MAILTO:kdakos@airtimeux.com
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250415T120000
DTEND;TZID=America/New_York:20250415T124500
DTSTAMP:20260923T123420
CREATED:20250320T222821Z
LAST-MODIFIED:20250320T222824Z
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SUMMARY:How internal personas help you deliver key messages to stakeholders
DESCRIPTION:[URL of this listing: https://usercalendar.com/event/how-internal-personas-help-you-deliver-key-messages-to-stakeholders/] \n\n\n\nHave you ever grown angry thinking “But I’ve explained this 1\,000 times!” when talking to a colleague or superior? \n\n\n\nMore often than not\, the reason your messages don’t land has nothing to do with the intelligence or attention of the person. It has something to do with their personality. \n\n\n\nTo understand how personality types shape how we prefer to receive information\, I’ll sit down with Naresh Shan\, co-founder of DesignOps Aligned. Having worked for years with product & design teams\, Naresh has found that developing internal personas using Thomas Erikson’s framework from ‘Surrounded by Idiots’ can effectively alleviate communication problems. \n\n\n\nAgenda \n\n\n\n1. Personality types and how they influence workplace dynamics2. How to build internal personas3. How to use personas to tailor your communication to stakeholders4. Q&A \n\n\n\nKey Learnings \n\n\n\nNaresh will provide you with a blueprint to develop your internal personas helping you minimize misunderstandings and communicate more effectively with your stakeholders. \n\n\n\nAbout Naresh \n\n\n\nNaresh is the co-founder of DesignOps Aligned\, which helps product teams optimize their processes with DesignOps methodologies. His career spans over 15 years\, and he’s seen it all – having been a developer\, UI designer and UX / design ops leader at companies like Johnson Controls. He is also the host of the Design Ops Podcast Show. \n\n\n\nRegister for free!
URL:https://usercalendar.com/event/how-internal-personas-help-you-deliver-key-messages-to-stakeholders/
LOCATION:Remote
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://usercalendar.com/wp-content/uploads/2025/03/Copy-of-newsletter-19-1.png
ORGANIZER;CN="Airtime":MAILTO:kdakos@airtimeux.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250415T190000
DTEND;TZID=America/New_York:20250415T200000
DTSTAMP:20260923T123420
CREATED:20250406T212322Z
LAST-MODIFIED:20250406T212324Z
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SUMMARY:Flight Centre Travel Group – Leisure’s Playbook for Research Democratization
DESCRIPTION:​[URL of this listing: https://usercalendar.com/event/flight-centre-travel-group-leisures-playbook-for-research-democratization/] \nDemocratization of UX research is transforming how organizations generate and leverage insights. While empowering more teams to conduct research leads to faster decision-making and greater customer centricity\, it also presents challenges—ensuring consistency\, maintaining research quality and rigor\, and avoiding misinterpretation. \n​In this session\, Will Yanko\, PhD\, Senior Researcher & Research Operations Coordinator at Flight Centre Travel Group – Leisure\, joins us to share how he has successfully democratized research within a global company of 3\,000 employees\, despite having only two full-time researchers. Will has extensive experience in research and has led Flight Centre towards a culture of customer-centricity through an innovative research empowerment program. \n​In this session\, we’ll explore: \n\n​How Flight Centre empowers teams to conduct research effectively\n​Real-world strategies for scaling research while ensuring rigor and consistency\n​Overcoming barriers to democratization\, from funding limitations to tool consolidation\n​Measuring the ROI of research\n​What to look for in research tooling to support democratization\n\n​Plus\, take home Will’s research framework template! \n​This webinar is ideal for UX researchers\, ResearchOps professionals or organizational leaders looking for real-world insights on how to successfully scale research across the organization. \nRegister for free!  
URL:https://usercalendar.com/event/flight-centre-travel-group-leisures-playbook-for-research-democratization/
CATEGORIES:Case Studies,Webinars
ATTACH;FMTTYPE=image/png:https://usercalendar.com/wp-content/uploads/2025/04/Will-Yanko-Webinar.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250422T100000
DTEND;TZID=America/New_York:20250424T170000
DTSTAMP:20260923T123420
CREATED:20250919T190726Z
LAST-MODIFIED:20250919T190733Z
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SUMMARY:Certified UX Design and AI 3-day course in Zürich
DESCRIPTION:Grüezi! 👋🏻 Ready to dive into UX design like a pro? Join our CPD-accredited\, hands-on 3-day workshop run by an ex-Microsoft senior UX designer from London 🇬🇧. \nWe’ll cover everything from business and user research to wireframing with grid systems and style guides\, plus usability and A/B testing. And because we like working smarter\, not harder\, we’ll also explore how AI can boost your design workflow. \n🗓️ Day 1 — UX research\, user journey mapping\, usability and A/B testing\, conversion tracking + practical exercises.\n\n🗓️ Day 2 — Hands-on project work\, prototyping UI of a mobile app in Figma\, using 12-column grid\, creating design system + testing on a real device.\n\n🗓️ Day 3 — More hands-on project work\, designing a desktop app from scratch + techniques on how to streamline your design process with AI.\n\n💼 You’ll work on various projects with plenty of practical exercises and receive real-time feedback by your tutor.\n\n📍 The classes are run in-person at Engimattstrasse 14\, 8002 Zürich\, Switzerland.  🍴 Lunch\, tea\, coffee\, and water provided throughout the day.
URL:https://usercalendar.com/event/certified-ux-design-and-ai-3-day-course-in-zurich/
CATEGORIES:Workshops
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ORGANIZER;CN="The School of UX":MAILTO:https://schoolofux.com/
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250422T110000
DTEND;TZID=America/New_York:20250422T120000
DTSTAMP:20260923T123420
CREATED:20250417T215032Z
LAST-MODIFIED:20250417T215035Z
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SUMMARY:Webinar: Why Good Design is Good for Business
DESCRIPTION:[URL of this listing: https://usercalendar.com/event/webinar-why-good-design-is-good-for-business/] \n\n\n\nDriving Impact with Ashton Snook\n\n\n\nGood design isn’t just about aesthetics—it’s a key business accelerator. Thoughtful\, research-driven design decisions can drive revenue\, improve retention\, and optimize costs. But how do you prove that value? \n\n\n\n‍Join us for an exclusive conversation with Ashton Snook\, Head of Design & Research at Vodafone\, as we explore how design is shaping business success and why investing in quality research is more important than ever. \n\n\n\nRegister for free!
URL:https://usercalendar.com/event/webinar-why-good-design-is-good-for-business/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250424T120000
DTEND;TZID=America/New_York:20250424T130000
DTSTAMP:20260923T123420
CREATED:20250409T232955Z
LAST-MODIFIED:20250409T232959Z
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SUMMARY:AMA with Pedro: Making research count — metrics that matter
DESCRIPTION:[URL of this listing: https://usercalendar.com/event/ama-with-pedro-making-research-count-metrics-that-matter/] \n\n\n\nHow do you measure the impact of research? It’s a question that comes up again and again\, and one that ReOps and research leaders are increasingly being asked to answer. \n\n\n\nIn this AMA with Pedro Vargas\, we’re diving into metrics: the ones that matter\, how to track them\, and how to make sure they actually tell the story of your team’s impact. Whether you’re just starting to define success criteria or looking to refine your approach\, this session will be packed with practical advice and lessons from the field. \n\n\n\nJoin us as we unpack: \n\n\n\n📊 The best metrics for Research and ReOps teams to track and why \n\n\n\n📈 How to tie research activities to business outcomes \n\n\n\n🧩 Strategies for building research roadmaps and planning OKRs \n\n\n\n🧭 Leading research teams and stepping into ReOps leadership \n\n\n\n✋ Your questions! \n\n\n\nPlan to walk away from our chat with Pedro with a clearer understanding of how to measure what matters\, show the value of research\, and level up your team’s strategic impact. \n\n\n\nRegister for free!
URL:https://usercalendar.com/event/ama-with-pedro-making-research-count-metrics-that-matter/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://usercalendar.com/wp-content/uploads/2025/04/AMA-with-Pedro-1.png
ORGANIZER;CN="Rally":MAILTO:lauren@rallyuxr.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250429T110000
DTEND;TZID=America/New_York:20250429T120000
DTSTAMP:20260923T123420
CREATED:20250402T135342Z
LAST-MODIFIED:20250402T135344Z
UID:10000206-1745924400-1745928000@usercalendar.com
SUMMARY:Making an Impact with User Research: How to Drive Change and Get Noticed
DESCRIPTION:[URL of this listing: https://usercalendar.com/event/making-an-impact-with-user-research-how-to-drive-change-and-get-noticed/] \n\n\n\nThere’s increased pressure to demonstrate that research is really making an impact. \n\n\n\nBut what does “making an impact” actually mean? And how do you show the impact? \n\n\n\nLet’s find out! \n\n\n\n*All registrants will get Nikki’s Impact Calculator as a gift after the Meetup! \n\n\n\nRegister for free!
URL:https://usercalendar.com/event/making-an-impact-with-user-research-how-to-drive-change-and-get-noticed/
CATEGORIES:Webinars
ORGANIZER;CN="Condens":MAILTO:hello@condens.io
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