All UX Research Events

Level Up Your Application & Interview Game
2024-12-09 09:30 - 12:00 (America/New_York)
[URL of this listing: https://usercalendar.com/event/level-up-your-application-amp-interview-game/]

Join us for a live Webinar with Nina and Javier, two seasoned UX professionals with over 30 years of combined experience working at Google. They’ve reviewed thousands of CVs, interviewed hundreds of candidates, and served on Google’s UX hiring committees.

We are on a mission to support the UX community in securing their next dream job, even in these challenging times. To help, we’ve created a comprehensive webinar that takes you through a typical UX hiring process, as it unfolds in most companies. We’ll cover each stage in detail, from CV screening and portfolio review to the screening interview, hiring manager interview, interview panel, and offer stage. For each phase, we’ll provide insights into the key stakeholders, offer preparation tips, and share strategies to help you learn, improve, and succeed.

This Webinar is completely free – because you deserve no less! We will record it, so UXers in different time zones around the world can watch it at their convenience. We will ensure to blur and anonymize the recording, so everyone participating can feel safe to ask questions.

Secure your spot in this webinar now: https://t.ly/yiS3X

Session Details:

– Date: Monday, December 9th

– Times:

IST: 7:00 -9:30 PM

CEST: 3:30 – 6:00 PM

ET: 9:30 AM – noon

PT: 6:30 AM – 9 AM

– Format: Webinar

– Recording: Yes, anonymized recording

Enroll in this session for free here: https://t.ly/yiS3X

Researching why customers churn (and how to reduce it)
2024-12-11 12:00 - 12:45 | Remote
[URL to this listing: https://usercalendar.com/event/researching-why-customers-churn-and-how-to-reduce-it/]

There are sales departments but no churn departments. However, understanding why customers churn and what could be changed to reduce it is vital for all businesses across industries.

In order to explore research techniques and approaches for understanding churn, I’ll be sitting down with Erica Gibson. As a UX research leader at companies like Telenor and SumUp, Erica has overseen research on churn in multiple industries and brings a wealth of experience in how to research this topic efficiently.

Agenda

1. Signs of churn – Proxies showing you will soon lose a customer2. When and how to research churning customers3. One-off vs continuous churn research4. Q&A

Key learnings

Erica will share her techniques and experiences on how to gather insights from churning customers, leaving you with a process blueprint that you can easily follow.

About Erica

Erica is the co-founder of Before You Code, a consultancy helping companies build products that delight customers. With a PhD in medical anthropology, Erica worked in academia for years before becoming a UX leader at companies like Telenor or SumUp.

➡️ Register for free
