Every research team struggles with the same challenge: how to communicate insights in a way that actually changes minds and drives action. In this session, Jesse Livingston, ServiceNow’s first dedicated research communications manager, will share his playbook for making research resonate. Jesse will explore how storytelling, structure, and strategic timing can elevate research from informative...
When you see “SQL” what do you think of? Furry gray critters? Exciting data insights? Scary quant tools? On Wednesday, June 25, Carl Pearson will be dispelling any myths around SQL and showing how this data-querying language can help any UX Researcher gain valuable insights. In fact, if you're nervous about quant or data analysis,...
Despite what many might think, getting to the heart of user experiences isn’t easy. It’s a cerebral adventure that requires preparation, innovative methods, artful interviewing skills, sharp analysis, and empathy. This two-part workshop will show you the massive difference between customer and sales calls versus proper user research, teach you about the primary tools...