In this session, Sara Ulius-Sabel (Sr. Staff UX Researcher at ServiceNow) explores how Lean Thinking — a systematic approach originating from Toyota's manufacturing practices — can transform how we approach UX research operations. Research teams are under increasing pressure to deliver more value with constrained resources. But what if the real problem isn't doing more...
Join UXrG Book Group host Lija Hogan, of UserTesting, as she discusses Research that Scales: The Research Operations Handbook, with author Kate Towsey, THE globally recognized research ops expert. Register for free!
Dropbox has built a democratization program that makes research accessible to everyone in the company. With leadership buy-in from the start and a dedicated program owner, Allison Cole, the initiative empowers PMs, designers, and other non-researchers to run their own research without compromising quality. In this session, Allison will share Dropbox’s journey:How leadership made democratization...