In the fourth instalment of the 8 Pillars, 8 Years Later series, we’re checking in on what's changed in the research repository space and the broader state of research knowledge management. Repositories have moved past their “shiny new thing” moment, and teams are now facing the ongoing, practical work of keeping research knowledge accessible, visible,...
Every research team struggles with the same challenge: how to communicate insights in a way that actually changes minds and drives action. In this session, Jesse Livingston, ServiceNow’s first dedicated research communications manager, will share his playbook for making research resonate. Jesse will explore how storytelling, structure, and strategic timing can elevate research from informative...
Collecting lots of learnings and insights doesn’t necessarily add up to making an impact. This is something that Jake Burghardt, author of “Stop Wasting Research”, has seen firsthand throughout his 20+ years in the field. Thankfully, he's got some great tips to help make “unaddressed” research more useful for product development, and keep “top insights”...