There are sales departments but no churn departments. However, understanding why customers churn and what could be changed to reduce it is vital for all businesses across industries. In order to explore research techniques and approaches for understanding churn, I’ll be sitting down with Erica Gibson. As a UX research leader at companies like Telenor...
Join us for a live Webinar with Nina and Javier, two seasoned UX professionals with over 30 years of combined experience working at Google. They've reviewed thousands of CVs, interviewed hundreds of candidates, and served on Google's UX hiring committees. We are on a mission to support the UX community in securing their next dream...
As the year draws to a close, join the UX Researchers' Guild and our guest, Sam Ladner, as she shares some of her favorite books. This 'must have' reading list includes numerous titles that may not sound familiar, but they will certainly help you grow as a researcher and strategist. Sam Ladner will share selections...