Collecting lots of learnings and insights doesn’t necessarily add up to making an impact. This is something that Jake Burghardt, author of “Stop Wasting Research”, has seen firsthand throughout his 20+ years in the field. Thankfully, he's got some great tips to help make “unaddressed” research more useful for product development, and keep “top insights”...

Every research team struggles with the same challenge: how to communicate insights in a way that actually changes minds and drives action. ​In this session, Jesse Livingston, ServiceNow’s first dedicated research communications manager, will share his playbook for making research resonate. Jesse will explore how storytelling, structure, and strategic timing can elevate research from informative...

Every research team struggles with the same challenge: how to communicate insights in a way that actually changes minds and drives action. ​In this session, Jesse Livingston, ServiceNow’s first dedicated research communications manager, will share his playbook for making research resonate. Jesse will explore how storytelling, structure, and strategic timing can elevate research from informative...

In 2025 and beyond, the most effective companies don’t just conduct research—they learn from it, across teams and at speed. With AI making it easier to uncover patterns and streamline workflows, turning insights into action is more achievable than ever, especially when paired with human empathy and expertise. In this session, we’ll look at how...