AI-powered features are becoming more embedded in everyday products. Yet, users struggle to find, trust, and effectively use AI-powered interfaces, leading to missed opportunities and frustrating experiences. In this session, Kate Moran, VP of Research & Content at Nielsen Norman Group, will share practical, research-backed insights on how UX researchers and designers can evaluate and...
Grüezi! 👋🏻 Ready to dive into UX design like a pro? Join our CPD-accredited, hands-on 3-day workshop run by an ex-Microsoft senior UX designer from London 🇬🇧. We'll cover everything from business and user research to wireframing with grid systems and style guides, plus usability and A/B testing. And because we like working smarter, not...
Want customers to love your product – and keep coming back? 💡 You've probably heard of the Kano Model—the go-to framework for classifying features into Must-haves, Performance boosters, and Delighters. And let’s be real, it’s the Delighters that set great products apart. But here’s the big question: 👉 Which Delighters should you build to create...