In this session, Sara Ulius-Sabel (Sr. Staff UX Researcher at ServiceNow) explores how Lean Thinking — a systematic approach originating from Toyota's manufacturing practices — can transform how we approach UX research operations. Research teams are under increasing pressure to deliver more value with constrained resources. But what if the real problem isn't doing more...

Learn how to use Claude for data analysis and as a thinking partner for UX research and cut analysis, synthesis, and reporting from 2 weeks to one day. Debbie has been using Claude to help with qualitative research analysis, synthesis, and reporting through all of 2025. In this live session she’ll show how she does it so...