How to use the Delight Grid to create emotional attachment to products
How to use the Delight Grid to create emotional attachment to products
Want customers to love your product – and keep coming back? 💡 You've probably heard of the Kano Model—the go-to framework for classifying features into Must-haves, Performance boosters, and Delighters. And let’s be real, it’s the Delighters that set great products apart. But here’s the big question: 👉 Which Delighters should you build to create...