March 12 @ 2:00 pm – 3:00 pm EDT

• ​How the Researcher Effort Score works and why it matters.
• ​Tactical ways to measure and communicate the impact of research and ResearchOps
• ​How Great Question supports research teams in tracking and improving their researcher effort score.

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  October 9 @ 2:30 am – 11:00 am EDT

The post Measuring Impact & Effort: How the Researcher Effort Score Can Help appeared first on All UX Research Events.

October 9 @ 2:30 am – 11:00 am EDT

[URL of this listing: https://usercalendar.com/event/outcome-driven-ux-metrics/]

Forget generic analytics that barely scratch the surface. This workshop is all about building metrics that connect directly to real user outcomes – tracking progress, highlighting wins, and identifying challenges with clarity. Prove the strategic value of UX by creating metrics that tell a compelling story of impact and transformation.

The post Outcome-driven UX Metrics appeared first on All UX Research Events.

May 29 @ 2:00 pm – 3:00 pm EDT

[URL of this listing: https://usercalendar.com/event/the-roi-framework-for-research-teams/]

​Join Great Question’s Co-Founder and CEO Ned Dwyer and UX research expert Trevor Calabro as they dive into Trevor’s 5-step framework for calculating the ROI of UX research and how it can be adapted for different roles across teams.

​As budgets tighten and expectations for impact rise, the pressure is on for researchers and people who do research to demonstrate the value of their work. Trevor will walk us through his tactical approach to tying research efforts directly to business metrics, and what organizations stand to gain when they consistently measure ROI well.

​Attendees will gain:

• ​A clear understanding of why research ROI is becoming a critical conversation across orgs.
• ​Deeper insight into Trevor’s tactical 5-step-framework for calculating ROI of UX research.
• ​How to adapt ROI calculations across roles and industries.
• ​Real examples of how teams have nailed tying research efforts to business outcomes.

​This session is perfect for UX researchers, research ops pros, product designers, and PMs who want to build stronger business cases for research and scale research impact across teams. Whether you’re in a mature research org or just getting started, you’ll leave with actionable guidance to bring back to your team.

Register for free!

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The post The ROI Framework for Research Teams appeared first on All UX Research Events.

April 24 @ 12:00 pm – 1:00 pm EDT

[URL of this listing: https://usercalendar.com/event/ama-with-pedro-making-research-count-metrics-that-matter/]

How do you measure the impact of research? It’s a question that comes up again and again, and one that ReOps and research leaders are increasingly being asked to answer.

In this AMA with Pedro Vargas, we’re diving into metrics: the ones that matter, how to track them, and how to make sure they actually tell the story of your team’s impact. Whether you’re just starting to define success criteria or looking to refine your approach, this session will be packed with practical advice and lessons from the field.

Join us as we unpack:

The best metrics for Research and ReOps teams to track and why

How to tie research activities to business outcomes

Strategies for building research roadmaps and planning OKRs

Leading research teams and stepping into ReOps leadership

Your questions!

Plan to walk away from our chat with Pedro with a clearer understanding of how to measure what matters, show the value of research, and level up your team’s strategic impact.

Register for free!

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The post AMA with Pedro: Making research count — metrics that matter appeared first on All UX Research Events.

April 15 @ 7:00 pm – 8:00 pm EDT

​[URL of this listing: https://usercalendar.com/event/flight-centre-travel-group-leisures-playbook-for-research-democratization/]

Democratization of UX research is transforming how organizations generate and leverage insights. While empowering more teams to conduct research leads to faster decision-making and greater customer centricity, it also presents challenges—ensuring consistency, maintaining research quality and rigor, and avoiding misinterpretation.

​In this session, Will Yanko, PhD, Senior Researcher & Research Operations Coordinator at Flight Centre Travel Group – Leisure, joins us to share how he has successfully democratized research within a global company of 3,000 employees, despite having only two full-time researchers. Will has extensive experience in research and has led Flight Centre towards a culture of customer-centricity through an innovative research empowerment program.

​In this session, we’ll explore:

• ​How Flight Centre empowers teams to conduct research effectively
• ​Real-world strategies for scaling research while ensuring rigor and consistency
• ​Overcoming barriers to democratization, from funding limitations to tool consolidation
• ​Measuring the ROI of research
• ​What to look for in research tooling to support democratization

​Plus, take home Will’s research framework template!

​This webinar is ideal for UX researchers, ResearchOps professionals or organizational leaders looking for real-world insights on how to successfully scale research across the organization.

Register for free!  

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  October 9 @ 2:30 am – 11:00 am EDT

The post Flight Centre Travel Group – Leisure’s Playbook for Research Democratization appeared first on All UX Research Events.

October 3, 2024 @ 12:00 pm – 1:00 pm EDT

[URL of this listing: https://usercalendar.com/event/ama-with-fatimah-from-research-maturity-to-research-intelligence-strategic-research-requires-strategic-support-systems/]

Join us on October 3 for an AMA with Fatimah Richmond, Sr. UXR Strategist at Google. Fatimah will be discussing research maturity and how strategic research requires strategic support systems.

Register now to join us for an exciting discussion on topics like:

Strategic research intelligence – moving beyond traditional metrics

How can we shift the conversation from individual design projects to company-wide intelligence?

Empower teams and mindsets – broadening the perception of research career paths

What critical skills do researchers need to pivot from UX researcher to UXR programs, and how does this strengthen the research lens?

How should we rethink future demands to adapt traditional research roles and structures?

New strategic collaborations – the future of research collaboration and stakeholders

What is the future of research primary stakeholders?

How can we elevate our research collaborations to maximize research output?

Note: Opinions expressed are solely Fatimah Richmond’s own, and do not express the views or opinions of her current or former employers.

Register for free

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  October 9 @ 2:30 am – 11:00 am EDT

The post AMA with Fatimah: From research maturity to research intelligence – strategic research requires strategic support systems appeared first on All UX Research Events.

May 21, 2024 @ 1:00 pm – 3:30 pm EDT

​In the fast-paced world of product development, it’s easy to get caught in a cycle that feels productive but actually stifles innovation and growth. We refer to this cycle as “The Evaluative Loop,” and it can become a comfort zone for many of us in teams.

​However, there’s a more effective path to creating products that resonate deeply with users and drive impactful outcomes: generative research.

​Join us for a panel event where we explore how to escape the evaluative loop and the power of generative research.

​​​​​Refreshments will be provided

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The post [In-person] Navigating beyond the Evaluative Loop: The power of generative research appeared first on All UX Research Events.

April 9, 2024 @ 1:00 pm – 3:30 pm EDT

[URL of this listing: https://usercalendar.com/event/in-person-leveraging-ux-research-to-create-better-banking-experiences/]

​In the competitive and dynamic landscape of banking and fintech products, the need for exceptional user experiences becomes paramount. In this fiercely competitive market, companies must navigate the rapidly evolving technological landscape to stand out amidst the crowd and encourage new customers to their product.

​Join us for an in-person panel discussion as we explore how banking companies leverage UX research and design to create better banking experiences for customers and acquire new customers.

​To delve into this topic we have experts from various different banking companies to provide their unique insights

​​​​Refreshments will be provided (expect an epic grazing board and refreshing drinks upon arrival)

Get your free ticket

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The post [In-person] Leveraging UX research to create better banking experiences appeared first on All UX Research Events.

April 15, 2024 @ 12:30 pm – 2:30 pm EDT

[URL of this listing: https://usercalendar.com/event/crafting-success-strategies-for-measuring-research-impact-nikki-anderson/]

In a landscape where data often speaks loudest, how can user researchers articulate the value of their work, particularly when the outcomes are generative research? Or when our research work is not directly tied to immediate metric upticks?

In this talk, Nikki Anderson will walk through the exact ways you can use external and internal metrics to demonstrate the impact of user research within organizations by mapping your research work to direct metrics. Learn the framework she has used to track this impact over time so that when it comes down to promotions, pay raises, or a new job, you are well-equipped to show exactly how your UX work has brought value to teams and the business as a whole.

Get your ticket

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The post Crafting Success: Strategies for Measuring Research Impact Nikki Anderson appeared first on All UX Research Events.

April 11, 2024 @ 12:00 pm – 1:00 pm EDT

[ULR of this listing: https://usercalendar.com/event/ama-with-roy-uxrs-strategic-home-base-positioning-for-maximum-impact/]

Zapier‘s Head of Research, Roy Opata Olende, is joining us on April 11 at 12 pm ET to answer this question and share how to position UXR for maximum impact.

Roy has been involved in UX research and service design for over a decade. He currently runs the UX Research practice at Zapier. Prior to this role, he led Research Ops at Zapier and the UX research practice at Buffer.

Register now for an exciting discussion on topics like:

How Research intersects with Design and Product
Research reporting structures
Roy’s experience working at Zapier
Roy’s insights on the future of UXR at Zapier
Your questions!

Register for the event

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The post AMA with Roy: UXR’s strategic home base — positioning for maximum impact appeared first on All UX Research Events.